Delivery and Returns
All orders will be shipped within 24 hours after payment has been received. We will ship all orders via DHL. You order should reach you within 5-7 business days after it has left our facilities. We offer free shipping for orders of £40 and above. For orders less than £40, shipping costs are only £4.90. If you are not satisfied with your order or have received incorrect items and would like to return the items, please alert us within 14 days of the delivery of the product.
We will accept returns of any unopened packages. Please be aware that the customer will be responsible for the return shipping costs. For all refunds or returns, please contact us at firstname.lastname@example.org, by phone at +49 (0)30 47 37 48 20 or by mail at:
Nero Commerce UG (limited liability)