Questions About Gourmesso Capsules
Here you will find answers to the most frequently asked questions about Gourmesso capsules.
If you can't find the answer to your question here, please contact us.
Do Gourmesso capsules really fit my Nespresso®* machine?
Yes. Our coffee capsules fit all current Nespresso®* machines and will not damage your machine. Your machine's warranty will also remain intact. If you encounter any unexpected problems when using Gourmesso capsules, please contact us.
Will using third-party capsules invalidate the warranty of my Nespresso®* machine?
No. The manufacturer is not allowed to invalidate your warranty for using compatible capsules.
What are Gourmesso capsules made from?
Our capsules are made from a soft plastic that ensures that your machine's closing mechanism is not damaged. The capsules are sealed using an aluminum-like material, similar to that of Nespresso®* capsules.
My Nespresso®* machine is harder to close than usual – is that normal?
Yes. The closing mechanism of some machines might be a little more difficult to close when using Gourmesso capsules. Check that the capsule is inserted into the appliance correctly, and use slightly more pressure when closing. Our capsules are made of a special plastic that yields easily, so they will not damage your machine.
What does the intensity number on Gourmesso capsules mean?
Our intensity numbers (1–10) refer to the strength of the roast and flavor of our varieties. The flavor develops when the coffee is roasted. Also, while roasting, the coffee changes in appearance and the various aromas develop. The longer the coffee is roasted, the more intense the aroma becomes. The beans are also very finely ground to boost the characteristics created by the roasting process thus producing an even more intense flavor. Our intensity numbers follow the same scale as the original capsules for Nespresso®* machines.
How exactly do I save more than 30%?
Simple! You pay only £0.21 for each Gourmesso capsule while an original capsule from Nespresso®* costs £0.65 or even more! Therefore, you save more than 30% with Gourmesso.
How do I redeem a voucher?
Please complete your order as follows:
Once you have placed the packs you wish to buy in your cart, click on the shopping cart icon and scroll down. You will find the "Voucher" option, then click on "Change" and enter the voucher code into the empty field.
Exactly which Nespresso®* machines do Gourmesso capsules fit into?
Essentially, Gourmesso capsules fit into all currently available Nespresso®* machines. You can see a complete list of compatible machines. The exceptions are Nespresso®* coffee machines for commercial use, which use pads instead of capsules, and Nespresso®* built-in appliances, such as those from Miele. Models branded Saeco, Jura and Siemens, and of course those with drip filters are not compatible. If you are still unsure or have questions about using Gourmesso capsules, please contact us directly by telephone or by email. The Gourmesso Team will be pleased to help you!
How do I make a complaint about my order?
If you wish to make a complaint about your order, please contact us by email or by using the contact form and state the reasons for your complaint. The Gourmesso Team will then contact you as quickly as possible, and when necessary will send you a return label, so that you can easily return us your order. Knowing that you are impressed by the quality of Gourmesso is important to us. We hope that Gourmesso becomes your favorite coffee! If you have questions or suggestions about Gourmesso – positive or negative – please feel free to contact us.
Where does the coffee in Gourmesso capsules come from?
The coffee in Gourmesso capsules comes from different regions all around the world. Each variety combines unique and special aromas. Information about the origin of the beans and what blend of the finest Arabica and Robusta coffee is used in your Gourmesso capsules can be found in the product information on the packaging or in the descriptions in our online shop.